{"id":15236,"date":"2024-06-20T14:08:38","date_gmt":"2024-06-20T13:08:38","guid":{"rendered":"https:\/\/admit-one.co.uk\/?p=15236"},"modified":"2026-08-10T13:14:37","modified_gmt":"2026-08-10T12:14:37","slug":"admit-one-e-showtime-analytics-unem-forcas-sob-solucoes-de-grupo-showtime-anunciando-cinemex-como-primeiro-cliente-4","status":"publish","type":"post","link":"https:\/\/admit-one-stage.eu\/pt\/blog\/news\/98-percent-satisfaction-for-admit-one-customer-support\/","title":{"rendered":"Satisfa\u00e7\u00e3o 98% pelo suporte ao cliente Admit One"},"content":{"rendered":"\n<div id=\"wp-block-themeisle-blocks-advanced-columns-a5d3dba3\" class=\"wp-block-themeisle-blocks-advanced-columns alignfull has-1-columns has-desktop-twoOne-layout has-tablet-equal-layout has-mobile-collapsedRows-layout has-reverse-columns-mobile has-vertical-unset mob-white-slant\"><div class=\"wp-block-themeisle-blocks-advanced-columns-overlay\"><\/div><div class=\"innerblocks-wrap\">\n<div id=\"wp-block-themeisle-blocks-advanced-column-e965f0b2\" class=\"wp-block-themeisle-blocks-advanced-column\" data-aos=\"fade\" data-aos-duration=\"1200\">\n<h1 class=\"wp-block-heading has-text-align-center has-nv-text-dark-bg-color has-text-color has-x-large-font-size\">98% Satisfaction for Admit One Customer Support<\/h1>\n\n\n<div class=\"has-text-align-center has-link-color wp-elements-a9f478db6e086574a65f9fcd822f94c7 wp-block-post-date has-text-color has-nv-text-dark-bg-color\"><time datetime=\"2024-06-20T14:08:38+01:00\">20 Junho 2024<\/time><\/div><\/div>\n<\/div><div class=\"wp-block-themeisle-blocks-advanced-columns-separators bottom\"><svg id=\"slant\" fill=\"var(--nv-site-bg)\" viewBox=\"0 0 100 100\" width=\"100%\" height=\"100\" preserveAspectRatio=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"rotate\"><path d=\"M0 0 L0 100 L100 0 Z\"><\/path><\/svg><\/div><\/div>\n\n\n\n<div id=\"wp-block-themeisle-blocks-advanced-columns-ffdc59ab\" class=\"wp-block-themeisle-blocks-advanced-columns has-1-columns has-desktop-oneTwo-layout has-tablet-equal-layout has-mobile-collapsedRows-layout has-vertical-unset\"><div class=\"wp-block-themeisle-blocks-advanced-columns-overlay\"><\/div><div class=\"innerblocks-wrap\">\n<div id=\"wp-block-themeisle-blocks-advanced-column-a1534e36\" class=\"wp-block-themeisle-blocks-advanced-column\">\n<div id=\"wp-block-themeisle-blocks-advanced-columns-5d05f5c0\" class=\"wp-block-themeisle-blocks-advanced-columns has-1-columns has-desktop-oneTwo-layout has-tablet-equal-layout has-mobile-collapsedRows-layout has-vertical-top\"><div class=\"wp-block-themeisle-blocks-advanced-columns-overlay\"><\/div><div class=\"innerblocks-wrap\">\n<div id=\"wp-block-themeisle-blocks-advanced-column-d387236c\" class=\"wp-block-themeisle-blocks-advanced-column has-light-bg\">\n<h5 class=\"wp-block-heading\">At Admit One, we pride ourselves on creating partnerships with our customers and using our understanding and market experience to help guide them as quickly and efficiently as possible to the right resolution.<\/h5>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div id=\"wp-block-themeisle-blocks-advanced-columns-0ba2d924\" class=\"wp-block-themeisle-blocks-advanced-columns has-2-columns has-desktop-twoOne-layout has-tablet-equal-layout has-mobile-collapsedRows-layout has-vertical-center\"><div class=\"wp-block-themeisle-blocks-advanced-columns-overlay\"><\/div><div class=\"innerblocks-wrap\">\n<div id=\"wp-block-themeisle-blocks-advanced-column-5fddd2ae\" class=\"wp-block-themeisle-blocks-advanced-column\">\n<p class=\"has-nv-dark-bg-color has-text-color wp-block-paragraph\">We have been thrilled to see our approach is providing our customers with what they need. Since introducing satisfaction surveys to our helpdesk earlier this year, our customers have given us <strong>4.9 out of 5-star rating*<\/strong> on support requests! Although it appears 5 stars isn&#8217;t enough for some customers!<\/p>\n\n\n\n<figure class=\"wp-block-pullquote has-text-align-left has-neve-text-color-color has-text-color has-small-font-size\" style=\"border-top-style:none;border-top-width:0px;border-right-style:none;border-right-width:0px;border-bottom-style:none;border-bottom-width:0px;border-left-color:var(--wp--preset--color--nv-site-bg);border-left-width:3px\"><blockquote><p><em><em><em>&#8220;10 out of 5<\/em><\/em><\/em>&#8220;<\/p><cite>The Regent Centre &#8211; Christchurch<\/cite><\/blockquote><\/figure>\n<\/div>\n\n\n\n<div id=\"wp-block-themeisle-blocks-advanced-column-df370201\" class=\"wp-block-themeisle-blocks-advanced-column\"><div class=\"wp-block-image is-style-rounded\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/admit-one.co.uk\/wp-content\/uploads\/2024\\06\/thumb_customer-feedback_01.webp\" alt=\"4.9\/10\" class=\"wp-image-15241\" style=\"width:240px;height:240px\"\/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">We understand that your POS system and ability to sell is at the heart of your business which is why for over 24 years, Admit One support has been available 24 hours a day, 365 days a year for priority issues, ensuring that the help you need, is always available when you need it most.<\/p>\n\n\n\n<figure class=\"wp-block-pullquote has-text-align-left has-neve-text-color-color has-text-color has-small-font-size\" style=\"border-top-color:var(--wp--preset--color--nv-site-bg);border-top-width:3px;border-right-style:none;border-right-width:0px;border-bottom-color:var(--wp--preset--color--nv-site-bg);border-bottom-width:3px;border-left-style:none;border-left-width:0px\"><blockquote><p>&#8220;<em><em><em>We really thank and appreciate your efficiency and timely masterpiece which makes our work easier on this end. Thank you guys and keep it up<\/em><\/em><\/em>. &#8220;<\/p><cite>Century Cinemax &#8211; Kenya<\/cite><\/blockquote><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">On introducing the surveys into the helpdesk system, Our COO Paul Veal said;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em><em>\u201cIt is important to us that we learn and adapt to ensure we provide the support our customers need and the satisfaction survey that is sent on the resolution of each service request is a great tool for us to achieve this.\u201d<\/em><\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em><em>&#8220;The team are continually learning new products as we create them and bring them to market, ensuring that our customers are able to get the most from every aspect of Admit One.\u201d<\/em>&nbsp;<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em><em>\u201cWhilst the results to date have been fantastic, we will not be sitting back and relaxing! Since taking the role of support team manager, Kevin has made some great process changes and grown a team to be proud of, but every day presents new challenges for our customers and our team continue to rise to them.\u201d<\/em>&nbsp;<\/em><\/p>\n\n\n\n<figure class=\"wp-block-pullquote has-text-align-left has-neve-text-color-color has-text-color has-small-font-size\" style=\"border-top-color:var(--wp--preset--color--nv-site-bg);border-top-width:3px;border-right-style:none;border-right-width:0px;border-bottom-color:var(--wp--preset--color--nv-site-bg);border-bottom-width:3px;border-left-style:none;border-left-width:0px\"><blockquote><p>&#8220;<em><em><em>Prompt response by Kevin, and action ensures we receive all associated revenue. Thanks<\/em><\/em><\/em>&#8220;<\/p><cite>Picturedrome Cinemas &#8211; UK<\/cite><\/blockquote><\/figure>\n\n\n\n<div id=\"wp-block-themeisle-blocks-advanced-columns-9b0bc886\" class=\"wp-block-themeisle-blocks-advanced-columns has-2-columns has-desktop-equal-layout has-tablet-equal-layout has-mobile-collapsedRows-layout has-vertical-center\"><div class=\"wp-block-themeisle-blocks-advanced-columns-overlay\"><\/div><div class=\"innerblocks-wrap\">\n<div id=\"wp-block-themeisle-blocks-advanced-column-e568c37a\" class=\"wp-block-themeisle-blocks-advanced-column\">\n<p class=\"wp-block-paragraph\">At the heart of our success is the relationships we build with our customers. Being familiar with how your business works, understanding what\u2019s important to you and why, knowing your business is unique, and that we are not just dealing with businesses but the individuals who make them, means we are able to assist our customers more effectively. You will never get \u2018just\u2019 a support engineer when you need help, you will get someone who cares as much about your issue as you do!<\/p>\n<\/div>\n\n\n\n<div id=\"wp-block-themeisle-blocks-advanced-column-c775e71c\" class=\"wp-block-themeisle-blocks-advanced-column\"><div class=\"wp-block-image is-style-default\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"600\" src=\"https:\/\/admit-one.co.uk\/wp-content\/uploads\/2024\/07\/thumb_customer-feedback_02.webp\" alt=\"Admit One Team\" class=\"wp-image-15317\"\/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<figure class=\"wp-block-pullquote has-text-align-left has-neve-text-color-color has-text-color has-small-font-size\" style=\"border-top-color:var(--wp--preset--color--nv-site-bg);border-top-width:3px;border-right-style:none;border-right-width:0px;border-bottom-color:var(--wp--preset--color--nv-site-bg);border-bottom-width:3px;border-left-style:none;border-left-width:0px\"><blockquote><p>&#8220;You always sort issues nice and fast for us and you&#8217;re all very helpful and friendly.&#8221;<\/p><cite>Arc Cinemas &#8211; Beeston<\/cite><\/blockquote><\/figure>\n\n\n\n<div id=\"wp-block-themeisle-blocks-advanced-columns-1ddbf15f\" class=\"wp-block-themeisle-blocks-advanced-columns has-2-columns has-desktop-equal-layout has-tablet-equal-layout has-mobile-collapsedRows-layout has-vertical-center\"><div class=\"wp-block-themeisle-blocks-advanced-columns-overlay\"><\/div><div class=\"innerblocks-wrap\">\n<div id=\"wp-block-themeisle-blocks-advanced-column-5ca1495e\" class=\"wp-block-themeisle-blocks-advanced-column\">\n<p class=\"has-nv-dark-bg-color has-text-color wp-block-paragraph\">Our Support Team Manager Kevin Harvey had this to say in support of his team: <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>&#8220;The team really enjoys the diversity that each task brings &#8211; it mean&#8217;s two days at work are never the same! Our team of Support Engineers enjoy building close working relationships and thrive on the challenges our customers bring to us.&#8221;<\/em><\/p>\n\n\n\n<figure class=\"wp-block-pullquote has-text-align-left has-neve-text-color-color has-text-color has-small-font-size\" style=\"border-top-color:var(--wp--preset--color--nv-site-bg);border-top-width:3px;border-right-style:none;border-right-width:0px;border-bottom-color:var(--wp--preset--color--nv-site-bg);border-bottom-width:3px;border-left-style:none;border-left-width:0px\"><blockquote><p>&#8220;Service is always top notch.&#8221;<\/p><cite>Embassy Cinema &#8211; Malta<\/cite><\/blockquote><\/figure>\n<\/div>\n\n\n\n<div id=\"wp-block-themeisle-blocks-advanced-column-54b99d96\" class=\"wp-block-themeisle-blocks-advanced-column\"><div class=\"wp-block-image is-style-rounded\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/admit-one.co.uk\/wp-content\/uploads\/2024\\06\/thumb_customer-feedback_02.webp\" alt=\"\" class=\"wp-image-15242\" style=\"width:240px;height:240px\"\/><\/figure>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">We continue to invite our customers to provide feedback so we can continue to adapt and change in an ever-evolving market place. If you would like to hear more about our approach or our products, please <a href=\"https:\/\/admit-one.co.uk\/request-demo\/\" target=\"_blank\" rel=\"noopener\" title=\"Request Demo\">get in touch<\/a> with us today!<\/p>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\"><em>*4.9\/5 as at 20\/06\/2024<\/em>.<\/p>\n\n\n\n<div id=\"wp-block-themeisle-blocks-advanced-columns-ad778e6a\" class=\"wp-block-themeisle-blocks-advanced-columns has-1-columns has-desktop-equal-layout has-tablet-equal-layout has-mobile-equal-layout has-vertical-unset has-light-bg\"><div class=\"wp-block-themeisle-blocks-advanced-columns-overlay\"><\/div><div class=\"innerblocks-wrap\">\n<div id=\"wp-block-themeisle-blocks-advanced-column-24559108\" class=\"wp-block-themeisle-blocks-advanced-column\">\n<h3 class=\"wp-block-heading has-text-align-center\">Ready to discover more?<\/h3>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center\">Request your FREE demo today and we will get back to you within 1 business day.<\/h4>\n\n\n<script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 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class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_1.3' id='input_1_1_3' value=''   aria-required='true'     \/>\n                                                    <label for='input_1_1_3' class='gform-field-label gform-field-label--type-sub '>Primeiro<\/label>\n                                                <\/span>\n                            \n                            <span id='input_1_1_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                    <input type='text' name='input_1.6' id='input_1_1_6' value=''   aria-required='true'     \/>\n                                                    <label for='input_1_1_6' class='gform-field-label gform-field-label--type-sub '>\u00daltimo<\/label>\n                                                <\/span>\n                            \n                        <\/div><\/fieldset><div id=\"field_1_4\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_4'>Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Obrigat\u00f3rio)<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_4' id='input_1_4' type='email' value='' class='large'   placeholder='Enter your Email Address' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_1_13\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_13'>Phone<\/label><div class='ginput_container ginput_container_text'><input name='input_13' id='input_1_13' type='text' value='' class='large'      aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_1_7\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_7'>Company<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Obrigat\u00f3rio)<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_7' id='input_1_7' type='text' value='' class='large'     aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_1_22\" class=\"gfield gfield--type-multiselect gfield--input-type-multiselect gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_22'>Operational Country(s)<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Obrigat\u00f3rio)<\/span><\/span><\/label><div class='ginput_container ginput_container_multiselect'><select multiple='multiple'  size='7' name='input_22[]' id='input_1_22' class='large gfield_select'   aria-invalid=\"false\" aria-required=\"true\" ><option value='Australia' >Australia<\/option><option value='Belgium' >Belgium<\/option><option value='England' >England<\/option><option value='France' >France<\/option><option value='Germany' >Germany<\/option><option value='Italy' >Italy<\/option><option value='Mexico' >Mexico<\/option><option value='New Zealand' >New Zealand<\/option><option value='Northern Ireland' >Northern Ireland<\/option><option value='Norway' >Norway<\/option><option value='Portugal' >Portugal<\/option><option value='Republic of Ireland' >Republic of Ireland<\/option><option value='Scotland' >Scotland<\/option><option value='Spain' >Spain<\/option><option value='USA' >USA<\/option><option value='Wales' >Wales<\/option><option value='Canada' >Canada<\/option><option value='Nigeria' >Nigeria<\/option><option value='India' >India<\/option><option value='South America' >South America<\/option><\/select><\/div><\/div><div id=\"field_1_8\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_1_8'>Message<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_8' id='input_1_8' class='textarea small'   maxlength='200'   aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><fieldset id=\"field_1_11\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield--input-type-checkbox gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Consent<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_text\">(Obrigat\u00f3rio)<\/span><\/span><\/legend><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox ' id='input_1_11'><div class='gchoice gchoice_1_11_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_11.1' type='checkbox'  value='I consent to having this website store my submitted information so they can respond to my inquiry. Read our      &lt;a href=&quot;\/privacy-policy&quot; target=&quot;_blank&quot;&gt;Privacy Policy&lt;\/a&gt; for details.'  id='choice_1_11_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_1_11_1' id='label_1_11_1' class='gform-field-label gform-field-label--type-inline'>I consent to having this website store my submitted information so they can respond to my inquiry. 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